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LEAN SIX SIGMA GREEN BELT FOR PUBLIC SERVICE Course Schedule and brochure Promoting leadership and accountability for Public Service, the Treasury Board Secretariat’s Management Accountability Framework (MAF) has defined performance standards for the Public Sector leaders of tomorrow. What is the Management Accountability Framework? “Aligned to the vision of Results for Canadians, the Management Accountability Framework (MAF) is a set of 10 statements summarizing the Treasury Board of Canada Secretariat's (TBS) expectations for modern public service management. It was developed to provide public service managers with a clear list of management expectations within an overall framework for high organizational performance…. The initial intent is to focus on deputy heads. Deputy heads will, in turn, ensure its use at all levels of management to raise the overall level of organizational performance.” MAF has set managerial benchmarks for excellence in 10 distinct criteria: Public Service Values Governance and Strategic Directions Policy and Programs Results and Performance Learning, Innovation and Change Management Risk Management People Stewardship Citizen-focused Service Accountability Source: http://www.tbs-sct.gc.ca The Centre for Government Excellence, a division of e-Zsigma (Canada) Inc., Canada’s leader in business and process excellence strategy, is dedicated to providing proven and effective tools, training and resources that will enable every level of Public Service; Federal, Provincial, Territorial, Regional and Municipal, to achieving as well as maintaining world-class benchmarks in public service excellence… the characteristic that defines us as a country and a leader on the world stage. The Lean Six Sigma Green Belt for Public Service Certificate will enable you and your team to leverage the power of proven problem-solving, process improvement and management tools and methodologies to rapidly and effectively achieve your organizational goals, and ultimately achieve the bar of excellence envisioned for all 10 criteria identified in the Management Accountability Framework (MAF). More About This Unique Program Lean Six Sigma Green Belt for Public Service is a blended learning program that incorporates four eight-hour, high impact classroom sessions led by Canada’s foremost trainers in Lean Six Sigma for Public Service Excellence with eight hours of on-line, independent study in; ♦  Lean Six Sigma Green Belt for Public Service     ♦  Process Management     ♦  Continuous Improvement Project Management     ♦  Lean tools and methods applied to the service sector     ♦  Six Sigma analytical and risk management     ♦  Problem-solving: Define, Measure, Analyze, Improve & Control     ♦  Process management and control ♦  Procurement Ethics and Best Practices ♦  Effective Communication     ♦  Four Quadrants of Communication     ♦  Methods & Messages to a Project Team     ♦  Meetings that Matter     ♦  Active Listening in Business     ♦  Email or Telephone: Verbal & Non-Verbal Purpose ♦  Leadership in a unionized environment     ♦  Essential Steps in Corrective Discipline     ♦  Probationary Employees     ♦  Disciplinary Correspondence     ♦  Grievance Procedures Who would benefit from this high-impact, Public Service-focused program? Deputy Heads Project and Program Managers Quality and Continuous Improvement personnel Directors, Managers and team enablers Organizational Development Managers and Trainers Ministers and Deputy Ministers – Visionaries & Leaders Agencies and Partners of the Public Service REGISTER FOR THE NEXT CLASS Lean Six Sigma Green Belt for Public Service October 27 – 30, 2008 (4 days in-class) Capital Hill Hotel and Suites Ottawa, Canada Tuition Fees (Canadian Currency) 1 person: $3,500.00 per person 3+ people: $3,250.00 per person Included in Tuition Fees ProcessMA™ for MS Excel Analysis Software Daily continental breakfast, lunch and refreshments Lean Six Sigma training manual On-Line Training from EZ Quality Campus™ Click here to register now for this course. Click here to pay for your course by Credit Card at our secure, on-line store. For more information, please contact us by completing our on-line form. or by contacting Bill Clarke at 613-830-0322. Lean Six Sigma & Process Excellence Components: The Five Key Principles of Lean Value-Added Assessment 8 Sources of Waste & Tools to Identify Waste Introduction to Six Sigma DPMO and Process Variability DMAIC Problem-Solving Methodology Basic Quality & Process Management Tools How to Successfully Lead a DMAIC Project Critical Quality and SIPOC analysis Value Stream & Process Mapping Cause & Effect and Root Cause Analysis Pareto Analysis Data Collection and Sampling techniques Graphical Tools for Process Analysis Assessing Process Capability Process Analysis and basic statistical tools Risk Analysis (FMEA & FTA) Rapid Process Changeover Work leveling, cellular layout, flow & Kanban Visual Workplace and Standardized Work Facilitating Kaizen events Workplace organization (5S) Error-Proofing Techniques Establishing and maintaining process management controls Lean Six Sigma Green Belt for Public Service will enable you and your team to, not only achieve the goals set out in the MAF, but establish leadership excellence at every level of government service.